Introduction
When you visit or use any part of the vavada-india.net website (the “Website”) or create an account for yourself, you thereby fully agree to strictly comply with these Terms and Conditions, as well as our Privacy Policy, Responsible Gaming Policy, promotional rules, bonus terms and any other applicable policies posted on this Website. If you do not accept any of these conditions (or perhaps have decided to exclude yourself from gambling), you must immediately stop using the Website and refrain from registering an account for yourself.
Contracting Parties
The Website is operated by Vavada B.V. (Hanchi Snoa 19, Trias Building, Curacao). In this document, the definitions “we”, “our” or “the Company” equally refer to Vavada B.V., unless expressly stated otherwise.
Changes to the Terms
We reserve the right to change, update or revise any part of these Terms at our sole discretion. These changes may be due to legal updates, technical improvements to the site or specific customer service needs. As our Customer, you are responsible for staying up to date with relevant updates. Continued use of the Site following any changes constitutes your automatic acceptance of the new Terms.
Legal Restrictions on Use and Age
You may not use the Site if you are under 18 years of age or the legal age for gambling in your specific jurisdiction. Using the Site where it is prohibited by law in your specific case is a complete breach of these Terms. The Company reserves the right to request proof of age and suspend your account if you are found to have failed the verification. Users from certain jurisdictions are strictly prohibited from using our services in any form. These include, but are not limited to, residents of the United States, United Kingdom, Germany, France and other countries. The list of countries to which restrictions apply may change at any time without prior notice to users.
You are solely responsible for obtaining and using information about whether the use of our Site is legal in accordance with your local laws. We do not provide legal advice and are not responsible for the use of our services that occurs outside the legal framework of your location.
Account Registration
In order to participate in the games and services we offer, you must first create an account and provide true and complete personal information during registration. Only one account is allowed per user / IP address / household / device. Duplicate accounts may be closed at any time and any funds associated with them may be permanently confiscated. Users must keep their contact information current and notify the Company of any changes to their personal information.
You also agree to receive promotional emails and SMS messages, which you can subsequently unsubscribe from by contacting our customer support.
Identity Verification
You must verify your identity upon our request and provide documents such as a passport, utility bill or bank statement. Failure to comply with this mandatory requirement may result in your account being suspended or closed. We strictly adhere to Anti-Money Laundering (AML) laws and employ a Know Your Customer (KYC) policy to ensure proper verification of identity and the source of funds deposited.
However, Politically Exposed Persons (PEPs) and their associates are subject to enhanced verification by us. We may conduct regular checks, especially if large monetary transactions occur or any unusual activity is noticed by us. All players are required to cooperate with us in carrying out such checks. Accounts may be blocked until the verification is completed.
Anonymous or pseudonymous accounts are not permitted. Any such accounts will be verified as described above and may be closed if the owner fails the verification process.
Security and Responsibility
You are responsible for maintaining the confidentiality of your username and password. Any activity under your account (both authorized and unauthorized) is entirely your responsibility. If you suspect unauthorized access to your account, please notify us immediately so that we can take protective measures as soon as possible. However, we are not liable for any losses resulting from the leakage of your credentials, unless such losses are caused by our negligence.
Gameplay and Betting Rules
You are responsible for the accuracy of each bet you place until it is confirmed by us. Once a bet has been placed, it cannot be changed or cancelled by you without our approval. However, we may reject a bet if we suspect that it has been placed in breach of our rules. Your full betting history is available in your account. Bonus funds may be restricted to certain games and breach of these restrictions may void your bonus.
Deposits and Withdrawals
Deposits must be made using payment instruments that are registered in your name. Third party payments are not permitted. Funds must be used for betting before withdrawals are approved. Any transactions that appear suspicious will be investigated and the relevant authorities may be notified.
Identity verification may be required for withdrawals. Please note that if deposits have not been wagered at least three times, a processing fee may apply. Withdrawals must be made via the same method the deposit was made, if possible. Deposits made via mobile payments may be subject to additional processing time. Withdrawals are processed as soon as possible on our end, but may be slowed down by our internal withdrawal approval processes.
We reserve the right to deduct any outstanding debts to the Company from your balance. Refunds for completed transactions are not possible.
Bonus Funds
New players are eligible for a 100% First Deposit Bonus. Bonus funds cannot be withdrawn until all wagering requirements have been met (usually x35x the bonus amount). If you request a withdrawal before these wagering requirements have been met, the bonus will be cancelled. Using bonus funds in games not eligible for bonuses will result in the funds being forfeited. You can cancel your bonus at any time via your account, but the bonus balance will be lost. Bonus winnings are capped at 10x the bonus amount.
Balances
The user has two balances: real (cash) and bonus. Real funds are used for wagering first. Withdrawals from the real balance are allowed at any time, however, active bonuses will be cancelled. Once a withdrawal request is made, your bonus balance is cancelled and cannot be restored, even if the withdrawal request is rejected.
Wagering Requirements
Bonuses are subject to a minimum wagering requirement before withdrawal. Deposit bonuses usually require 35x the bonus amount. In addition, the deposit itself must be wagered at least 3 times before a withdrawal is allowed. Cashback bonuses require 5x the amount provided.
Cashback Program
If your total losses exceed your winnings, you can receive a cashback bonus of 10% of your net losses, credited on the first day of each month. This cashback is added to your bonus balance and is subject to 5x wagering. Cashback is only available if your winnings during the qualifying period are lower than your total bets. Cashback that is not activated within 14 days will disappear. You can manually enable or disable the cashback feature from your account.
Free Spins
Free spins may be awarded to new users upon registration. These spins are awarded at minimum betting levels and winnings are credited to the bonus balance subject to x20 wagering. Free spins are awarded once only and are not dependent on a deposit being made. Violation of the bonus rules or failure to meet the wagering requirements will result in the cancellation of the bonus.
Loyalty and VIP Status
Your status on the Site increases depending on the total number of bets per calendar month. The higher the status, the higher the withdrawal limits and personalized rewards. Status levels include Newbie, Player, Bronze, Silver, Gold, and Platinum. Player status is automatically reviewed monthly. If your monthly activity drops, your status will be lowered. Only settled bets (won or lost) count towards your loyalty level.
Fraud, Collusion, and Misconduct
You may not use bots, exploit detected software bugs, use stolen payment methods, engage in money laundering or collude with other players on the platform. Attempts to bypass security measures or deceive the Company in any other way are strictly prohibited and will be punished by us. If such dishonest activity is detected, your account may be closed and all winnings confiscated in our favor. Any such illegal activities may also be reported to law enforcement agencies.
Prohibited Activities
You must not use offensive, aggressive or obscene language. Spamming, uploading malicious content or interfering with the operation of the Site are prohibited. Attempting to hack, reverse engineer or exploit the Site will result in immediate blocking of your personal account. You also may not use your account for commercial or fraudulent purposes.
It is prohibited to sell, transfer or share your account, as well as intentionally lose money to another player.
Account Closure
You may close your account at any time by sending an email to admin@vavada.net. The Company also reserves the right to close accounts for inactivity, suspected fraud or any violation of these Terms. Upon account closure, bonuses and loyalty points will be cancelled. No funds will be returned unless required by law.
Changes to the Site
The Company may update or change the Site at any time for operational, legal or security reasons. This includes changing the availability of the game, the external layout of the site or the functionality of the platform.
System Failures
We are not responsible for hardware or software failures, internet failures or failures of any third party services beyond our control. If a game fails, any transactions affected by it may be cancelled. Our goal in such cases is to resolve the issue as quickly as possible.
Software Errors and Glitches
An error may result in incorrect balance updates or cash payments, in which case the Company may cancel such transactions. If you have received winnings due to such an error, you are obliged to return them upon request. We consider continued use of incorrectly withdrawn funds to be fraudulent and will take appropriate restrictive measures as a result.
Limitation of Liability
You use the website at your own risk. We are not responsible for any direct or indirect losses on your part, which include loss of your personal data, income or loss of business reputation. We make no guarantees regarding the uninterrupted availability or security of our website.
Violations of the Terms
Violation of these Terms may result in warnings from us, account blocking, withholding funds or legal action against the user. Under these terms, you agree to indemnify the Company for all losses or expenses incurred as a result of your violation of the Terms.
Intellectual Property Rights
All intellectual property on the Site, including graphics, texts, logos, software and trademarks, belongs to the Company or its licensors. You may not copy or reuse any materials without our prior written permission.
Processing of Personal Data
Your personal information is collected and processed by us strictly in accordance with our Privacy Policy. We use this information only to provide services, comply with legal requirements and prevent fraud. Only authorized employees of our company can access user data. All correspondence is stored securely.
Complaints and Disputes
If you wish to file a complaint, please contact our support team at admin@vavada.net. We will respond to you within three business days. All game results are determined by certified random number generators, and human factors are excluded. In the event of a dispute, the server log information will be considered the final argument in the dispute.
For licensing-related complaints, please contact complaints@gaminglicences.com.
Force Majeure
We will not be held liable for any delays or disruptions to the site that are caused by events beyond our control, including war, natural disasters, power outages or DDoS attacks. During such events, we may temporarily suspend our services.
Legal Waiver
The failure of the Company to fully enforce any part of these Terms at any time will not constitute a waiver. All waivers must be in writing to be effective.
Severability
If any provision of these Terms is held invalid or unenforceable, the remainder of the Terms will remain in effect to the fullest extent permitted by law.
External Links
Our website may link to external web pages. These links are provided for informational purposes only. We are not responsible for the content or security of such third party sites.
Applicable Law and Jurisdiction
These Terms are governed by the laws of the Netherlands Antilles. Any disputes arising out of or relating to our platform will be subject to the exclusive jurisdiction of the courts located in this region.
Language
These Terms have been originally drafted in English. In the event of any conflict between the translated versions, the English version will prevail.
Jurisdictional Restrictions
Players from certain countries may not register or use our Website. This includes (but is not limited to) the United States, United Kingdom, Germany, France and other countries. The Company may restrict access to the content of its website without prior notice to users.
Also, some games are not available for play in certain countries due to licensing restrictions. These include some branded games or NetEnt games.
Final Notes on AML and Compliance
The Company strictly complies with all applicable anti-money laundering laws. Customers are required not to use the Website to engage in any illegal activity. Payments must be made using accounts opened in your name only. Cardholders are responsible for being aware of the laws regarding online gambling in their country and region. Use of our website by minors is prohibited. Payment intermediaries such as MAGEFIN LTD and ALACOMIA LTD act as authorized processors for Vavada B.V.