Introduction
This Privacy Policy sets out in detail how Vavada (a company registered in Curacao under number 143168(0) on March 21, 2017) collects, uses and protects your personal data. If you use our services, you agree to the terms of this Policy.
The term “Client” refers to anyone who registers an account, uses our services or interacts with the Company in the course of their gaming activities using our tools. By doing so, the Client confirms their agreement with our Terms and Conditions, including identity verification, age requirements and compliance with relevant laws. The purpose of this document is to provide clear and understandable information about how we manage your personal data, ensure transparency in this management, and help our Clients make informed decisions.
Data Collection
We collect information that we need to manage accounts, comply with the law and improve our customer service. The type of information we collect directly depends on how you, as our customer, interact with our platform. We also ensure that all data is collected by us strictly in accordance with the law.
We collect the following types of data:
- Personal data: full name, date of birth, address, contact information and payment details. This data helps us identify you and associate you with your account;
- Your use of our platform: gaming sessions, your preferences and interactions. This data helps us improve the functionality and performance of our site to offer you the best services;
- Identity documents: passport or ID card for KYC purposes. Verification helps us prevent potential fraud and ensures that we comply with legal obligations.
Technical data: IP address, browser and device information. This is used for troubleshooting, analytics and security monitoring.
Purpose of Data Collection
We only collect data that is necessary for a specific operational or legal purpose. This section sets out both the reasons why we process your personal information and the purposes we aim to achieve by doing so. It is important to note that we do not use your information for any other purposes than those related to the provision of our services.
As such, we process the above data to:
- Improve our services. We continually analyze how customers use our platform in order to respond to customer preferences and make regular improvements;
- Secure payment and withdrawal processing. User payment data is processed through secure channels, we guarantee its complete security;
- Compliance with legal obligations, including AML and KYC compliance. Regulatory requirements expressly require us to verify the user’s identity and financial activity;
- Prevent fraud. We monitor activity to identify and stop suspicious or potentially malicious behavior;
- Improve your user experience. The data we collect helps us offer you the content you enjoy and optimize your gaming experience.
Customer Rights
As a user, you have clearly defined rights under data protection laws. These rights are provided to empower users and ensure that you retain control over your personal data.
As a customer, you have the following rights in relation to the data we collect about you:
- Access: You can request a copy of the data we hold about you. This enables you to see what information we hold about you;
- Rectification: You can update any incorrect or missing data. If something is inaccurate or out of date, you can ask us to correct it and we will make the appropriate changes;
- Deletion: You have the right to ask us to delete your data altogether, unless we are prohibited from doing so by law. This is because in some cases, we are legally obliged to retain certain records about you;
- Restriction: You can request that we restrict the processing of your data under certain conditions. For example, while a correction to the data is being assessed;
- Withdrawal of consent: You have the right to withdraw consent you have previously given, if that was the basis for the processing. This may apply where the data has been collected based on your explicit permission to us.
To exercise any of the rights above, please contact our support team. We process requests in accordance with legal requirements and respond promptly within the legal deadlines.
Data Protection
We are committed to ensuring that your personal data is as secure as possible. This section describes the measures we take to prevent unauthorised access and to ensure the confidentiality and integrity of your data. Data protection is not only a legal requirement for us, but also the basis for maintaining your trust in us.
We implement a number of measures to ensure the security of your personal data:
- Encryption: the data we receive is encrypted both during transmission and at rest. This reliably prevents unauthorised access;
- Access control: only employees with appropriate authorisation can access personal data. Roles and permissions are carefully assigned, minimising the risk;
- Regular audits: security audits help identify risks and ensure that we meet high standards. Such checks are carried out both internally and with external partners;
- Incident handling: if a breach occurs, we follow our incident response plan and, where necessary, promptly notify affected users. A prompt response limits the potential negative impact of any such incident.
However, we strongly encourage customers to use strong passwords and keep their login details confidential. Your efforts, combined with our security systems, will provide the best possible protection.
Data Retention
You can be assured that your data will not be retained for longer than necessary. This section explains how long we retain your personal information and the factors that affect retention periods. Data retention balances operational needs and privacy rights.
We retain personal data for as long as necessary for both business and legal purposes. This is typically a minimum of five years following account closure (unless longer retention is required by law). Retention periods may vary depending on factors such as ongoing disputes, compliance checks, unresolved transactions.
Once data is no longer needed, we securely delete or anonymize it. We also conduct periodic, comprehensive audits to ensure that data that is no longer needed is not retained.
Jurisdiction and Compliance
Different jurisdictions have different rules regarding data protection. We strive to comply with both local and common international standards where applicable.
This policy is governed by the laws of Curacao. Where applicable, we follow recognized international standards such as the GDPR (General Data Protection Regulation). Our procedures are regularly reviewed to ensure that they remain current. In the event of a conflict, local laws will prevail over international provisions.
Legal matters relating to this policy are subject to the jurisdiction of the courts of Curacao. Customers should also be aware of the personal data laws of their country, especially if they differ materially from the provisions in Curacao.
Responsible Gaming
We promote safe gaming habits as much as we can. Below we outline the tools we see and offer to help users manage their gambling behaviour, and where to seek help if needed. Our aim is to ensure that gaming remains a form of entertainment and not a source of harm.
We support responsible gaming. Customers can access features to help them manage their gambling behaviour and protect their mental health. These features must be specifically requested through our support team and are not automatically included in the functionality offered on the site.
Detailed guidance is available on our website and application in the Responsible Gaming section. There, customers can find out about self-exclusion, setting self-limits and getting help for problem gambling. We also work closely with professional support organisations.
We encourage users to use these resources as early as possible if you feel the need to do so. Taking proactive steps can prevent problematic behaviour and promote healthier gaming, which is what we aim to achieve.
Verification Process
Verification ensures that users meet our legal requirements. Verification also protects users and significantly reduces the risk of identity fraud.
To comply with AML and KYC regulations, all customers are required to verify their identity. This includes providing proof of identity and proof of address. Accounts that are not properly verified may be suspended or restricted by us.
We may use third-party services for verification and may request additional documents to verify your identity, place of residence, or source of funds. These checks help ensure that the platform complies with legal requirements.
Verification is a standard process and part of our commitment to security. All information provided during verification is handled safely and securely.
Contact Information
If you have any questions or concerns about the policy outlined above, please contact us at support@vavada.net.
We reserve the right to update this policy at any time. New versions are effective immediately upon publication. If you continue to use our services, this automatically means that you accept the updated and published terms.
We recommend that you review this document regularly to stay informed of changes. However, major updates may be sent via email or platform notifications.